Shipping & Returns
Fast European delivery, transparent timetables, and generous EU return protections.
European Shipping Timetable
All items in stock ship directly from our distribution centers within 24 hours of order confirmation on weekdays.
| Region | Delivery service | Estimated Transit | Cost |
|---|---|---|---|
| Germany, Benelux, France | Regional courier assigned at dispatch | 2–4 business days | FREE over €100.00 (€4.90 under) |
| Southern & Eastern EU | Regional courier assigned at dispatch | 3–5 business days | FREE over €100.00 (€5.90 under) |
| Nordics & Ireland | Regional courier assigned at dispatch | 3–6 business days | FREE over €100.00 (€6.90 under) |
All orders include real-time courier tracking numbers sent directly to your email upon fulfillment.
14-Day Hassle-Free Returns
We want you and your pet to be completely confident in the fit and build of your gear:
- You have 14 days from delivery to initiate a return or exchange.
- Items can be tried on indoor walks or clean environments to test sizing.
- Original packaging and tags should be included when possible.
To request a return label, contact us with your order number or use our order tracking lookup.